Help centre

Search for a doctor, dentist, specialist or service under Find care, pick a practitioner and choose an open time slot. You get a booking reference straight away and the appointment shows under Appointments on the website and in the app.

Open Appointments, choose the booking and tap Cancel. Some practices charge a late-cancellation fee inside their notice window — the fee, if any, is shown before you confirm. To move a booking, cancel it and book the new time.

Green means the practitioner can see you within 30 minutes, orange means a slot in today's queue, and red means they are not available today but you can book a future date.

Nothing. You pay the provider their listed fee. There is no booking fee and no subscription for patients.

Book a slot marked Video, or use See a doctor now. Ten minutes before the appointment a Join video button appears in your appointments on the website and in the app. You need a camera, a microphone and a stable data connection.

Go to Shuttle, enter your pick-up and drop-off address and choose a vehicle (standard, comfort, wheelchair or stretcher). You see the fare before you confirm and can book the trip home at the same time. Track your driver live on the map.

Yes. Open the trip and tap Cancel. Cancelling before a driver is on the way is free; after that a cancellation fee may apply, and it is always shown before you confirm.

By vehicle class and distance, quoted before you confirm. Waiting time is charged after the first fifteen minutes. Return legs are quoted with the outbound trip.

No. PromptAid is a booking and delivery platform. You keep your own medical scheme, and we submit claims to it where the provider bills directly.

Yes. Add your scheme and membership number under Profile & scheme. Where the provider bills your scheme directly we submit the claim for you; otherwise you pay the cash price and receive an invoice to claim back.

Card, instant EFT and the other methods shown at checkout. Every fee on the site is the cash price — a medical scheme simply reduces what you pay.

The pharmacist tells you why and nothing is charged. Illegible scripts and expired repeats are the two common reasons.

You, and the practitioners you have an active appointment or sharing grant with. Every access is logged and you can revoke sharing at any time.

Go to Your data & consents in your account to download your data or ask for your account to be closed. We respond within 30 days as POPIA requires. Clinical records are kept for the period the HPCSA requires even after an account closes.

In the app open Settings → Sessions to set your weekly hours and Settings → Holiday to block time off. Patients can only book inside your open sessions.

Go online on the Drive screen and keep location sharing on. New trip offers appear under Offers with the pick-up, drop-off and fare — accept before the timer runs out. Keep your licence and vehicle documents up to date under Profile.